If you need to see a doctor on the day you call us, you will be booked in with the Duty Doctor. There is a different doctor on call each day of the week. If you wish to see a specific doctor about an ongoing problem, you will have to wait until the next available appointment for him/her.
The doctors do try to keep to the appointed time you have been given. However, we regret that doctors sometimes run late. We are trying to prevent this happening too often. Clearly there may be occasions such as emergencies, which inevitably lead to delays in seeing you.
Please be patient with us. If you have been waiting more than 20 minutes, please let the reception desk know. You should not forget to “check in” at reception on your arrival, as this is a common reason why patients have not been called at their appointment time.
Another common reason for delays in being seen is if patients bring a “shopping list” of problems to ask the doctor. Whilst your doctor wishes to help you as much as possible, it is unfair on other patients to take up more than your allotted appointment time of 10 minutes with a number of different complaints or questions, and it may also result in you not getting the level of attention you need for each individual problem.
For this reason, we urge you to rebook another appointment rather than prolong your doctor’s appointment beyond your allocated 10-minute slot, wherever practicable. Thank you.
Appointments are between the hours of 08.00 – 18.00.